The ombudsman, which was set up last July, will address complaints if customers are unhappy with the way their initial grievance has been handled, but PRS for Music confirmed to C-Store that, so far, not a single case had been referred.
The Forum of Private Business said most of its members did not know the service existed. Policy representative Matt Goodman said: "We have received call after call from members complaining about PRS and the first they have heard about this option is when we tell them."
Dozens of retailers have contacted C-Store after finding PRS for Music to be heavy-handed in its dealings with small stores. In October 2009, Sandra Burt of A&T Food store in Clackmannanshire was told she could not sing while she stacked shelves without a licence. PRS for Music later reversed its position and apologised. The same month Pam Dhesi of Pentra Stores in Mid Glamorgan was told she needed a PRS licence for a TV in a private room above the store.
The music ombudsman can be contacted on 0330 440 1601.