Items worth £3.2bn stolen via self-checkout, research finds

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Shopping items worth a total of £3.2bn are stolen through self-service checkouts every year, according to new research.

A study of 2,532 people, conducted by VoucherCodesPro.co.uk, found that the average Briton steals £23 worth of items a month, a £5 increase on figures from 2014.

The total amount of items stolen in 2017 has more than doubled over the past three years, increasing from £1.3bn a year to £3.2bn, it revealed.

Some 23% of respondents admitted to having stolen from the self-service checkout in the past and 46% claimed to do so on a regular basis.

The study found there were many reasons why people stole through self checkouts. Of those who admitted to stealing, 40% did so because they knew they could get away with it, while a further 18% said they didn’t have the money to pay for their items.

Sixty two per cent stole because an item wouldn’t scan, while 36% said they forgot to scan an item. The most commonly stolen items were toiletries, fruit and vegetables and dairy items.

VoucherCodes founder George Charles said: “The amount stolen annually has sky-rocketed since 2014, from £1.3bn to over £3.2bn. 

“The economy may not be in top shape currently and money may be tight, but that is no excuse to start stealing your weekly shop instead of paying for it. Stores may want to reconsider just how many store assistants they have manning their self-service stations.”

Readers' comments (4)

  • Then surely if you know someone is stealing then it needs reporting. Although I appreciate that may be tricky.
    Why would Voucher codes conduct this type of research could it have something connected with the lack of supermarkets using these vouchers?

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  • Then there are other factors that encourage 'theft' the security scale, supervision, remote monitoring etc.

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  • so why are supermarkets pursuing self check out ? here is my take . the supermarkets by installing self checkouts are saving 3 times the amount . 1/3 may go into theft but they still better off by 2/3 .

    so you ask how are they saving these amounts of money ?

    the saving they are making is in staff wages , holidays . sick pay ,employer contributions , pension contribution .

    as every retailer is aware even at rate of paying £7.50 an hour , you true cost is £9.66 per hour .

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  • Rubbish!!!!!

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