The FSB's demands follow publication of findings from its review of small business banking. The report, which surveyed more than 4,000 small businesses, showed that while 70% are satisfied with their bank, switching accounts, overcharging and poor customer service remain a problem for many.
The FSB also believes banks are not fulfilling their commitment to a Competition Commission Inquiry of 2002 to offer free banking or pay at least 2.5% interest on business current accounts and to publicise these services to their customers.
FSB financial affairs chairman Mike Cherry said: "There is a long way to go before small businesses get the quality of service from their banks that they need and deserve. There needs to be a culture change within the banks so that they understand the needs of small business customers."