All articles by Jac Roper
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Dear JacRetailer highlights crime at cash and carry
A retailer was targeted in the car park of his cash and carry
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Dear JacAre you being asked to pay by mobile phone in your depot?
Is it safe to pay at the cash and carry with your mobile phone?
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Dear JacRetailer highlights importance of checking outers
A retailer got in touch with Jac regarding missing products in sealed boxes
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Dear JacScratchcard issue raised by retailer
Bhavin Patel got in touch with Jac Roper over scratchcards sent by National Lottery operator Allwyn
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Dear JacRetailer criticises effectiveness of PCC role
Subhash Varambhia questions the value of PCCs
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Dear JacLack of support from Uber Eats frustrates retailer
Jac Roper looks to help a store that was removed from Uber Eats’ listings
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Dear JacWhat coffee machines are available for your store?
Jac Roper looks at the coffee machine options available to retailers
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Dear JacRetailer frustration over National Lottery bonds
A retailer is at odds with Camelot over his security bond
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Dear JacIs putting stock behind Perspex the answer to shoplifting?
Jac Roper hears reports of stores having to put stock behind barriers to protect it
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Dear JacRetailer in dispute with EDF over energy usage
Sukhbinder Singh and EDF Energy are at odds over energy usage at his store
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Dear JacWhat are the rules on seasonal staff?
Considering taking on more staff for the festive rush? Make sure you know your legal obligations
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Dear JacRetailer raises £1,300 for local boy
Mash Odedra from Bury St Edmunds is helping raise money for Liam Neathey, who has been diagnosed wth cancer
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Dear JacEnergy supply dispute causing high bills
The failure to recognise a contract transfer has caused excessively high bills for a retailer
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Dear JacIs investment in crime prevention paying off?
Jac Roper hears from a retailer feeling threatened in his own store
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Dear JacWhat can you do if another retailer is selling illicit tobacco?
Seeing other retailers near you flaunting the laws can be frustrating but there are ways to tackle it
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Dear JacEnergy supplier confusion causes frustration for retailer
Serge Notay’s experiences with Scottish and Southern Electricity has led to frustration for the retailer
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Dear JacErratic deliveries cause frustration for retailer
A retailer got in touch with our helpline to complain about Eden Farm deliveries
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Dear Jac'We live on the daily diet of crime’: retailer anger towards police inaction
Subhash Varambhia has outlined his frustration with a lack of action from his local police force when it comes to shoplifting
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Dear JacRetailer fights to get deposit back from epay
Retailer Vijay Patel got in touch with a complaint about epay, saying he wants to warn others about just how hard it is to get a deposit back from them
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Dear JacConfusion over Biffa vape takeback scheme
A retailer wanting to know the finer details of the scheme got in touch with our agony aunt Jac Roper