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Smart tech to "revolutionise customer experience"

06 Apr 2017 | By Andrew Don

Smart technologies are poised to provide shoppers with new levels of personalisation, speed and convenience over the next five years to “revolutionise customer experience”, new research reveals.


Nisa endorses Zapper mobile payments across estate

08 Mar 2017 | By Simon Banks

Nisa Retail is encouraging its members to sign up to Zapper, the mobile contactless payment app, following successful trials.

card payment

Contactless spending increases by 166% in 2016

22 Dec 2016 | By Robin Mannering

Contactless spending has rocketed in the last 12 months, with year-on-year spending up 166%, according to new data.

Zapper app in Nisa Peterborough

Zapper phone payment app gets off to flying start

13 Dec 2016 | By David Rees

Payment and loyalty app Zapper is off to a flying start in its trial at eight Nisa stores in the Peterborough area, the company reports

One in four young shoppers consult social media before purchasing

Social media presence has "little impact" on brand loyalty

06 Dec 2016 | By Andrew Don

Reliance on social media and smart phone apps to foster brand loyalty could be a mistaken strategy if the latest research among young people holds water.

vending machine

Innovative vending machine company targets c-stores

28 Nov 2016 | By Andrew Don

The company behind a vending machine that dispenses free product samples to customers who promote the brand on social media plans to target the convenience sector in the new year.


McColl's completes contactless roll out to all stores

25 Nov 2016

McColl’s Retail Group has completed the roll out of contactless payment across its entire 1,366-store estate.


P&H to reward customers with Zapper app

20 Oct 2016 | By Andrew Don

Palmer & Harvey’s (P&H) Plus Extra customers and Booker Premier convenience stores are linking with Zapper to provide store owners with marketing insight and the public with digital vouchers.

bigDL team

Glasgow shoppers treated to bigDL app giveaways

25 Aug 2016 | By Gaelle Walker

Shoppers in Glasgow have been treated to thousands of giveaways and competitions as the bigDL app gears up for its full launch.

Waitrose opens UK's first cashless store

Waitrose opens UK’s first cashless grocery store

08 Aug 2016 | By Simon Banks

Waitrose has become the UK’s first major supermarket to operate a completely cashless store, after opening a new store in Sky’s flagship head office building in Osterley, Hounslow.

Amazon delivery station

Amazon gets green light for drone delivery trials

03 Aug 2016 | By Gaelle Walker

Small top up grocery deliveries by drone have moved one step closer following a new deal between Amazon and the UK government.


Retailers tap in to the Pokemon phenomenon

15 Jul 2016 | By Sarah Britton

Retailers have been quick to capitalise on The Pokemon Go craze that is sweeping the nation.

Spar Lancaster University self-checkout

Self-checkouts working well at Spar Lancaster University

08 Jun 2016 | By David Rees

The shop on the campus of Lancaster University is claiming a customer service success after becoming the first UK Spar store to install cashless self-checkouts

Nisa recruits former Amazon executive

Nisa App improves helpdesk efficiencies

10 May 2016 | By Robin Mannering

Nisa has revealed that its new delivery App has resulted in a 20% reduction in distribution-related calls to its help desk just seven weeks after launch.

Contactless card transactions rose 15%

The Co-op predicts ‘death’ of cash payments

29 Apr 2016 | By Simon Banks

The Co-operative says it expects cash and traditional chip and pin card payments to ‘die out’, as mobile and contactless card payment grow in popularity.


Nearly one in three don't trust contactless, poll reveals

07 Apr 2016

Nearly one in three consumers (31%) never pay by contactless because they don’t trust the technology, according to new research.

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