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The thousands of convenience shoppers we speak to every month never let us forget how important sales staff are in building loyalty and driving sales, says HIM's Katie Littler.
Competition is everywhere and it’s no longer okay to get away with a poor fresh offer, says HIM’s Blake Gladman.
A credible own-label offer is a key way of driving loyalty, says HIM’s Jennifer Pratt.
With growing pressures facing the channel, convenience needs to re-focus on core missions to ensure its long-term success, says HIM’s Sophie Jones.
The ‘meal for tonight’ and ‘food to go’ missions are seeing the strongest growth year-on-year, says HIM’s Sarah Ashworth.
Using services to drive footfall is as relevant today as it’s ever been, says HIM’s Molly Wilmot.
The in-store experience and environment are becoming the new differentiator for shoppers, says HIM's Daron Gonzales.
At this time of year it’s important for retailers to ensure their store is fit to take advantage of shoppers’ optimism, says HIM’s Blake Gladman.
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