All Dear Jac - Equipment articles – Page 10

  • Dear Jac

    Dear Jac: Stolen motors – and no cover

    2010-07-05T00:00:00Z

    The very last thing you expect when you build a new store and install remote refrigeration is to have the motors stolen. This is what happened to Arul Masilamany when he opened a new store in Chigwell in Essex.

  • Features

    PCMS vows to support Sinqua

    2010-06-25T00:00:00Z

    Epos support manager PCMS has attempted to allay retailer fears over support for the Sinqua operating system.

  • Dear Jac

    Dear Jac: More to the point

    2010-06-14T00:00:00Z

    Point Four director Paula Boden rang to say how disappointed she was that I had lumped her company in with the 'not good' epos suppliers a couple of issues back.

  • Dear Jac

    Dear Jac: Paypoint and Camelot, take two

    2010-06-14T00:00:00Z

    In the last issue I carried some of PayPoint's opinions on Camelot entering the bill payments fray. Here is Camelot's response.

  • Dear Jac

    Dear Jac: Who can you trust on eco matters?

    2010-06-02T00:00:00Z

    John Armstrong, who runs Isherwoods in Annan, Dumfries and Galloway, is in the process of updating his serve-over deli counters and refrigeration.

  • Dear Jac

    Dear Jac: Finer points in the contract

    2010-06-02T00:00:00Z

    I need to add a couple of extra comments here to the above from Hitendra Patel Like many, he loved the cartoon in the last issue (Slave Point) and wishes he could charge 50p a transaction for bill payments.

  • Dear Jac

    Dear Jac: PayPoint versus Camelot: clash of the Titans

    2010-06-02T00:00:00Z

    I had a call from Michael Varu, a retailer trading in Sutton, Surrey (Mini store), who has had a PayPoint terminal for three years.

  • Dear Jac

    Dear Jac: Would a rose smell as sweet by any other name?

    2010-06-02T00:00:00Z

    Two issues back I informed readers that Lanwall's directors had re-emerged as Beresford Copier Supplies. Rachel Morrisson, who runs Pitton Post Office in Pitton, Salisbury, thought that name rang a bell

  • Features

    DNA spray keeps the crooks at bay

    2010-05-28T00:00:00Z

    A new intruder spray that uses forensic traces to link shop thieves directly to crime scenes is being trialled by c-stores and newsagents in Lancashire.

  • Dear Jac

    Dear Jac: It’s good to share the software

    2010-05-16T00:00:00Z

    Smack my wrist for saying, in the April 16 issue, that good software is hard to find...

  • Dear Jac

    Dear Jac: Bank is on a sticky wicket

    2010-05-15T00:00:00Z

    I stopped counting after more than 100 retailers contacted me about photocopy company Lanwall and could never have space enough to report all their stories...

  • News

    Concerns grow over support for Sinqua

    2010-05-14T00:00:00Z

    Retailers using YP Electronics' Sinqua epos system have expressed concern about a potential lack of technical support now that management of the company has been transferred from Palmer Harvey to the PCMS Group.

  • Features

    Fit fridge doors and open up savings

    2010-05-10T00:00:00Z

    A North of England convenience chain is to add doors to its dairy cabinets after trials revealed a dramatic improvement in energy efficiency with no impact on sales when doors were fitted.

  • Dear Jac

    Dear Jac: Here’s a tip for you

    2010-05-07T00:00:00Z

    Sue Hay, who runs Ponswood Stores at St Leonards in East Sussex, has asked me to pass on a welcome tip (although Payzone probably wouldn't agree with the 'welcome' adjective).

  • Dear Jac

    Dear Jac: More terminal gloom

    2010-05-04T00:00:00Z

    Another anonymous retailer contacted me from Wales. She had paid the PO 5.5K for the right to keep Camelot and would have had to pay another 3.5K to have PayPoint or Payzone bill payments or wait 12 months (otherwise no severance pay).

  • Dear Jac

    Dear Jac: A glitch in real time

    2010-05-04T00:00:00Z

    Over the past six months or so, one common factor in the claims by subpostmasters is that their accounting system Horizon has glitches.

  • Dear Jac

    Dear Jac: Good software is hard to find

    2010-04-19T00:00:00Z

    Mike Moulder, manager of Hambleden Village Stores PO (owned by a Swiss financier) tells me that his store's makeover included new hardware to run the epos system, but the accompanying software is junk .

  • Dear Jac

    Dear Jac: Relying on the kindness of customers

    2010-04-07T00:00:00Z

    Support from fellow lottery retailers continues to arrive for Sriharan Rajan who lost his terminal after a customer complained about a late 40 payout.

  • Dear Jac

    Dear Jac: Horizon still under heavy clouds

    2010-04-07T00:00:00Z

    When is Post Office Ltd (POL) going to put its hand up and admit that its Horizon accounting system has 'glitches' in it costing numerous postmasters and mistresses their livelihoods and their reputations?

  • Dear Jac

    Dear Jac: Too hot, too cold, or just right?

    2010-03-24T00:00:00Z

    Getting the temperature balance right can be tricky, and expensive.