Jayesh Patel (Classic News, Northants) rang over the regular bashing this column gives wholesaler Smiths News for their wrong deliveries, late deliveries, etc. He says: “Carry on bashing…but the Federation does help. They solve the problem 90% of the time. If you do it on your own you’re ignored.”

He says the National Federation of Retail Newsagents logs every complaint and keeps a record so that when the publishers’ contracts come up for renewal they look at how wholesalers are performing.

He also says there are other benefits such as cheaper insurance, commercial loans, a legal helpline. Membership costs £5.95 + Vat per week. It comes directly off your newsagent’s bill from the wholesaler and I’m sure the irony isn’t lost on anyone.

Topics